Terms of Service

1. Introduction and Acceptance of Terms

These Terms of Service apply to your access to grelvado.com, your use of its functions and services, and purchases made from GRELVADO, LLC. By accessing the website, creating an account, submitting an order, or otherwise using our services, you agree to these Terms of Service together with the policies referenced below.

If you do not agree with these Terms of Service, you should not use the website or place an order. These terms apply to visitors, customers, account holders, and other users of grelvado.com.

2. About Our Online Store

grelvado.com is an online retail store operated by GRELVADO, LLC. The store offers kitchen and household-use products together with related services such as checkout, payment processing, fulfillment, worldwide delivery, returns, refunds, and customer support.

The website is a self-hosted WordPress store powered by WooCommerce. Certain operational functions, including payment processing, communications, shipping, and other supporting services, may be provided by authorized third-party service providers.

3. Eligibility to Use the Website

By accessing this website or placing an order, you confirm that you have the legal capacity required to enter into a binding transaction under laws applicable to you. If you are below the age at which you may legally enter into an online purchase in your jurisdiction, the website may be used only with the involvement and authorization of a parent or legal guardian where permitted by law.

You may not use the website, its services, or customer accounts for unlawful, fraudulent, abusive, deceptive, or unauthorized purposes.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, specifications, and related information. Minor differences may nevertheless occur as a result of lighting, photography, screen settings, manufacturing tolerances, packaging updates, or similar reasonable variations.

Customers should review the relevant product page before completing a purchase. Where information on a specific product page differs from general promotional or informational content elsewhere on the website, the product-specific information should normally be relied upon for that particular item.

5. Kitchen Product Use and Customer Responsibility

Products purchased through our website should be used for their ordinary intended household or kitchen purpose and in accordance with applicable instructions, safety information, care guidance, or warnings provided with the product.

Customers are responsible for determining whether a product is appropriate for the intended purpose and for avoiding temperatures, appliances, cleaning methods, storage conditions, or uses that conflict with the product instructions or reasonably expected use.

Ordinary wear, accidental damage, improper storage, misuse, unauthorized alteration, or damage arising from use inconsistent with product instructions may not constitute a product defect.

6. Prices and Transaction Currency

Prices displayed on grelvado.com are stated and processed in Euros (EUR) unless clearly indicated otherwise. Product prices, applicable shipping charges, collected taxes, refunds, and other transaction amounts are processed in EUR.

Where a customer's payment account uses another currency, a bank, card issuer, PayPal, or another payment provider may perform currency conversion using its own exchange rate and may impose foreign transaction or currency-conversion fees. These charges are determined by the applicable provider and are not controlled by GRELVADO, LLC.

7. Orders and Order Acceptance

Submitting an order through grelvado.com constitutes an offer to purchase the items included in that order. An automatically generated order confirmation acknowledges receipt of the order but does not necessarily confirm that fulfillment has been completed or that the parcel has been shipped.

Before fulfillment, orders may be reviewed for payment authorization, product availability, delivery information, fraud prevention, pricing accuracy, or other reasonable operational requirements.

We may reject or cancel an order where payment cannot be authorized, information provided is materially incomplete or inaccurate, fraud is reasonably suspected, a product is unavailable, an obvious pricing error occurred, delivery cannot reasonably be completed, or fulfillment would violate applicable law.

8. Payment Terms

Payments are processed through authorized third-party payment service providers, including Stripe and PayPal. Supported payment methods may include Visa, Mastercard, American Express, Discover, JCB, PayPal, Google Pay, and Apple Pay, subject to availability at checkout.

GRELVADO, LLC does not store customers' full payment card numbers, CVV or CVC codes, PayPal passwords, Apple Pay credentials, Google Pay credentials, or equivalent sensitive payment authentication information.

Further information about payment authorization, security, failed payments, payment disputes, and refunds is available in our Payment Policy.

9. Fraud Prevention and Order Verification

We may use reasonable fraud-prevention and transaction-verification procedures to protect customers, transactions, and our business. Payment service providers may also independently perform fraud monitoring, identity verification, risk screening, 3D Secure authentication, or comparable security checks.

Where reasonably necessary, order fulfillment may be delayed while payment, billing, delivery, or transaction details are reviewed. Additional information may also be requested where reasonably necessary to confirm the legitimacy of an order.

10. Shipping and Worldwide Delivery

We provide worldwide shipping to supported destinations. Orders are normally prepared within 1–4 business days following successful payment authorization and verification.

Shipping rates, qualifying free-shipping thresholds, estimated transit periods, tracking, carriers, signature requirements, damaged parcels, customs duties, and international delivery conditions are governed by our separate Shipping Policy.

Shipping and delivery times are estimates rather than guaranteed dates. Carrier operations, customs procedures, severe weather, public holidays, destination conditions, and circumstances outside our reasonable control may affect actual delivery times.

11. Customs, Duties and International Orders

Orders delivered within the United States are not subject to import customs duties for delivery within the United States. International deliveries outside the United States may be subject to customs duties, import taxes, VAT, brokerage charges, clearance fees, or similar amounts imposed by local authorities or carriers.

Unless expressly stated otherwise during checkout, such international charges are the responsibility of the customer or recipient. Additional information is available in our Shipping Policy.

12. Returns and Return Eligibility

Eligible products may generally be returned within 30 days from confirmed delivery, subject to the requirements and conditions described in our return policy.

Because we offer kitchen and household-use products, items returned for a standard change-of-mind return should normally remain unused, unwashed, undamaged, and complete. Products displaying food residue, grease, odors, heat damage, washing marks, significant scratches, or other evidence of actual use may not qualify.

For complete return procedures, exclusions, condition requirements, and responsibility for return shipping, please review our Refund and Returns Policy.

13. Refunds

Approved refunds are normally submitted within 7 business days and are returned to the original payment method used to complete the purchase.

After we submit a refund, additional processing time may be required by the customer's bank, card issuer, Stripe, PayPal, or digital wallet provider.

Further information concerning refund eligibility, shipping fees, return costs, damaged or incorrect items, and related requirements is provided in our Refund and Returns Policy.

14. Damaged, Defective or Incorrect Orders

Customers should inspect delivered orders promptly. Where a parcel or product arrives damaged, defective, incomplete, or materially different from what was ordered, customers should contact us within 48 hours of delivery.

We may request reasonable documentation, including photographs of the product, shipping carton, shipping label, packaging, or affected area, to investigate the issue or support a carrier claim.

Depending on the circumstances, the appropriate resolution may include a replacement, refund, or another remedy. Additional information is available in our Refund and Returns Policy and Shipping Policy.

15. Privacy and Personal Information

Personal information is collected and processed only for legitimate purposes related to operating our website and services, including order processing, delivery, payment administration, customer support, fraud prevention, refunds, legal compliance, and website security.

Where reasonably necessary, relevant information may be shared with authorized service providers such as Stripe, PayPal, shipping carriers, logistics providers, hosting providers, or technical service providers.

Further information concerning WordPress and WooCommerce data processing, cookies, GDPR rights, data security, international transfers, data retention, and privacy rights is available in our Privacy Policy.

16. Website Security and Prohibited Conduct

Users may not attempt to gain unauthorized access to customer accounts, administrative systems, website servers, databases, payment services, or other restricted systems.

You must not knowingly introduce malware, malicious scripts, fraudulent transactions, harmful code, automated attacks, disruptive scraping systems, or other technologies intended to interfere with the proper operation or security of grelvado.com.

We may restrict or terminate access where we reasonably believe a user is engaging in fraud, abuse, unauthorized access, security attacks, unlawful activity, or conduct likely to materially harm customers, our website, or GRELVADO, LLC.

17. Intellectual Property

Unless otherwise stated, the original written content, website layout, graphics, logos, photographs owned by us, page designs, and other original materials displayed on grelvado.com are owned by or lawfully used by GRELVADO, LLC and may be protected by applicable intellectual property laws.

Website content may be accessed for ordinary personal shopping and informational purposes. Protected material may not be reproduced, republished, commercially distributed, systematically copied, sold, or otherwise exploited without appropriate authorization, except where permitted by law.

18. Limitation of Responsibility

To the maximum extent permitted by applicable law, GRELVADO, LLC will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.

We are not responsible for delays or failures caused by circumstances such as carrier disruptions, customs authorities, severe weather, natural disasters, government restrictions, telecommunications failures, payment-provider outages, labor disputes, or other events that could not reasonably have been prevented.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited or removes mandatory consumer rights available under applicable law.

19. Governing Law, Disputes and Court Jurisdiction

These Terms of Service and transactions completed through grelvado.com are governed by the laws applicable to GRELVADO, LLC at the business location identified by 1 E Pratt St, Ste 400, Baltimore, MD 21202, US, without excluding mandatory consumer-protection rights that may apply to customers under applicable law.

Where a disagreement arises regarding an order, payment, delivery, return, refund, privacy matter, or use of this website, customers are encouraged to contact us first so that the matter can be reviewed and both parties have an opportunity to resolve it through direct communication.

If a dispute cannot be resolved through reasonable communication and requires a formal legal determination, it shall be submitted to a court of competent jurisdiction. Subject to mandatory jurisdictional rights provided by applicable consumer law, courts having jurisdiction over the location of 1 E Pratt St, Ste 400, Baltimore, MD 21202, US shall have jurisdiction over disputes arising from these Terms of Service or transactions conducted through grelvado.com.

Where Stripe, PayPal, a card issuer, or another payment provider operates its own dispute or chargeback procedure, we may participate in that process and provide relevant payment, transaction, shipping, delivery, communication, return, or refund information. Such a payment-provider procedure does not replace or prevent court proceedings where formal legal determination is ultimately required.

20. Changes to These Terms and Contact Information

We may revise these Terms of Service periodically to reflect changes to our website, products, payment services, shipping arrangements, legal requirements, security procedures, or business operations.

The version published on grelvado.com at the relevant time will apply subject to applicable law. Changes will not retroactively remove rights already acquired under mandatory law.

These Terms of Service should be read together with the policies that form part of our website terms:

Shipping Policy
Refund and Returns Policy
Privacy Policy
Payment Policy

If you have questions regarding these Terms of Service, an order, or any related policy, please contact us:

Company: GRELVADO, LLC
Address: 1 E Pratt St, Ste 400, Baltimore, MD 21202, US
Phone: +1(410)649-7450
Email: help@grelvado.com
Website: grelvado.com