Shipping Policy
1. Shipping Coverage
This Shipping Policy applies to purchases made through grelvado.com and fulfilled by GRELVADO, LLC. We provide worldwide shipping and currently accept orders for delivery to the United States, Europe, and other supported international destinations.
The availability of delivery services may depend on carrier coverage, destination accessibility, customs requirements, import restrictions, and other logistical conditions. Some remote, rural, island, military, or difficult-to-service addresses may require additional delivery time or may not be supported by the available carrier network. Customers who are uncertain about delivery availability may contact us at help@grelvado.com before placing an order.
2. Order Processing Time
Orders are generally prepared for shipment within 1–4 business days following successful payment authorization and order verification. Business days exclude weekends and public holidays observed by our operations or relevant service providers.
Order processing may include payment verification, order review, preparation, packaging, and transfer of the parcel to the selected carrier. The estimated shipping transit period begins after the parcel has completed processing and has been accepted by the carrier. Processing time and transit time are therefore separate periods.
Processing may take longer during public holidays, promotional events, periods of unusually high order volume, severe weather, carrier interruptions, or other circumstances beyond our reasonable control. Where a significant delay affects an order, we will make reasonable efforts to provide updated information using the customer contact details associated with the order.
3. Shipping Rates, Delivery Times and Free Shipping
Shipping charges and estimated transit times vary by destination. Unless a different rate is clearly shown during checkout, the following standard shipping arrangements apply:
| Destination | Standard Shipping | Estimated Transit Time | Free Shipping |
|---|---|---|---|
| United States | €4.99 | 5–9 business days | Orders of €99.00 or more |
| Europe | €8.99 | 6–12 business days | Orders of €149.00 or more |
| Other International Destinations | €17.99 | 8–18 business days | Free shipping applies only when specifically displayed at checkout or through an applicable promotion |
Delivery estimates are provided for general reference and do not constitute guaranteed delivery dates. Actual transit times may be affected by customs processing, destination conditions, local postal operations, severe weather, public holidays, carrier disruptions, remote-area delivery requirements, or other circumstances outside the direct control of GRELVADO, LLC.
Where an order qualifies for free shipping, the applicable standard shipping charge will normally be removed automatically during checkout. Optional expedited, upgraded, remote-area, or special delivery services, where available, may still be subject to additional charges.
4. Shipping Carriers and Delivery Partners
We use established third-party shipping and logistics providers to transport orders to supported destinations. Depending on the destination, package characteristics, available services, and transportation route, carriers may include USPS, UPS, FedEx, DHL, international postal operators, and authorized regional or last-mile delivery partners.
The carrier assigned to a particular shipment is selected according to the destination and available logistics network. For certain international shipments, one carrier may handle the international portion of the journey before transferring the parcel to a local postal service or courier for final delivery.
Because transportation services are provided by independent carriers, delivery schedules, routing decisions, temporary service disruptions, and carrier-specific procedures may be outside the direct operational control of GRELVADO, LLC.
5. Shipment Confirmation and Tracking Information
Once an order has completed processing and has been transferred to the shipping carrier, tracking information will normally be provided when tracking is supported by the selected shipping service. Customers can use the tracking number associated with their shipment to monitor available delivery updates.
Tracking information may not become active immediately after a parcel is transferred to the carrier. Please allow approximately 48–72 hours for the carrier's tracking system to receive the initial scan and begin displaying shipment information.
A temporary absence of tracking updates does not necessarily indicate that a shipment has stopped moving. Scans may occasionally be delayed while a parcel travels between carrier facilities. If tracking remains without a meaningful update for an extended period, please contact us at help@grelvado.com so that we can review the available shipment information.
6. Delivery, Receipt and Signature Requirements
Customers are responsible for providing complete and accurate delivery information at checkout. This includes the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and other information reasonably necessary for successful delivery.
Depending on the order value, destination, carrier requirements, or selected shipping service, delivery may require a signature upon delivery. Where a signature is required, the carrier may be unable to leave the parcel unattended.
When the recipient is unavailable, the carrier may attempt redelivery, leave pickup instructions, transfer the parcel to a collection location, or return the parcel according to its own procedures. Customers are responsible for monitoring shipment updates and arranging collection or redelivery where required.
When carrier records indicate that a parcel has been delivered to the address supplied with the order, customers should check the delivery location, household members, reception area, mailroom, neighbors where appropriate, and any carrier-designated safe location before reporting the shipment as missing.
7. Incorrect Addresses, Failed Delivery and Returned Packages
Please review delivery information carefully before completing an order. If you identify an address error after placing an order, contact help@grelvado.com as soon as reasonably possible. We may attempt to update the address before fulfillment begins, although an address change cannot be guaranteed once processing or shipment is underway.
If delivery cannot be completed because of an incomplete or incorrect address, repeated failed delivery attempts, refusal of the parcel, failure to collect the shipment, or another circumstance attributable to the recipient, the carrier may return the package to the sender.
If a parcel is returned to us, we will review the reason for the return before determining whether reshipment or a refund is appropriate. Additional shipping charges may apply where reshipment is requested because the original delivery failed due to incorrect customer-provided information or failure to receive or collect the parcel.
8. Damaged, Lost or Incorrect Packages
Customers should examine parcels and products as soon as reasonably possible after delivery. If a parcel arrives visibly damaged, contains an incorrect item, or a product has been damaged in transportation, please contact us at help@grelvado.com within 48 hours of delivery.
To support our investigation, we may request your order number together with photographs of the outer carton, shipping label, internal packaging, affected product, damaged area, and other information reasonably required to document the shipment condition.
Please retain the affected goods and original packaging until we confirm that they are no longer required for inspection or a carrier claim. Depending on the circumstances, an appropriate replacement, refund, or other resolution may be provided in accordance with our Return & Refund Policy.
If tracking records suggest that a package may have been lost during transportation, please contact us so that we can review the shipment and, where appropriate, request an investigation with the carrier. Carrier investigations may require additional time before a final resolution can be provided.
9. Customs Duties, Import Taxes and International Charges
Orders delivered within the United States are not subject to import customs duties for delivery within the United States.
For shipments delivered outside the United States, customs authorities or carriers in the destination country may impose customs duties, import taxes, VAT, brokerage fees, handling charges, clearance fees, or similar charges. Unless expressly stated otherwise during checkout, these charges are not included in our product prices or shipping charges.
Customs duties, import taxes, brokerage fees, or similar charges assessed on an international shipment are the responsibility of the customer or recipient. GRELVADO, LLC does not determine these charges and cannot guarantee the amount that may be assessed by customs authorities or local carriers.
Customers are responsible for reviewing any import requirements that apply to their destination before ordering. Customs inspections and clearance procedures may also extend delivery beyond the estimated timeframe. We cannot declare purchases as gifts, provide inaccurate customs values, or otherwise alter customs documentation in a manner inconsistent with applicable law.
10. Shipping Delays, Responsibility and Contact Information
We make reasonable efforts to prepare orders within the stated processing period and to use reliable shipping providers. Nevertheless, estimated delivery dates are not guaranteed. Delays may occur because of severe weather, natural disasters, transportation interruptions, customs inspections, labor disruptions, public holidays, carrier congestion, inaccurate delivery information, government restrictions, security procedures, or other circumstances outside our reasonable control.
Where a shipment is delayed, customers should continue monitoring the available carrier tracking information. If a parcel appears significantly delayed or the tracking record has not meaningfully changed for an extended period, please contact us and we will make reasonable efforts to review the available information.
Shipping charges paid for transportation services that have been completed are generally not refundable solely because the carrier delivers after its original estimated timeframe, except where required by applicable law or where we determine that another resolution is appropriate.
For questions concerning shipping, delivery, tracking, damaged parcels, or international transportation, you may contact us using the following information:
Company: GRELVADO, LLC
Address: 1 E Pratt St, Ste 400, Baltimore, MD 21202, US
Phone: +1(410)649-7450
Email: help@grelvado.com
Website: grelvado.com
For information concerning returns and refunds after delivery, please review our Return & Refund Policy.